saas
SaaS Help Center Revamp
Docs & IA
Information architecture and docs overhaul that reduces friction for customers and internal teams.
-40%
Support tickets
95%
Team adoption
3 wks
Delivery
Challenge
Users struggled to find answers and support volume was increasing.
Approach
Redesigned IA, standardized templates, and focused on top tasks with clearer paths.
- Task-based structure
- Search-optimized content
- Reusable templates
Results
Significant ticket reduction and faster onboarding for new team members.